Frequently Asked Questions

Services not provided by FM

Central Recieving

Travel & Vehicle Rental

Digs & Temporary Signage

Temperature Control

Classroom Remodeling & Floor Plans

Pricing

If you have a problem in your area, please call your Building Liason.  Building Liaisons will relay all problems in their building to the FM Work Order Center.

For general maintenance, costs are covered by FM.  Work outside of general maintenance requires an IDT.  Contact the Work Order Center at 972-2067 for the following:

General Maintenance

  • Power Failure
  • Roof Leaks
  • Elevator Issues
  • Room is too hot or cold
  • Spills

Requires IDT

  • Signage
  • Department or event moves
  • Lock and key changes
  • Ordering copy paper
  • Request for an estimate

 

Frequently Asked Questions answered outside of the Work Order Center:

Services not provided by FM

  • For maintenance on dorms, family, and student housing, please call Residence Life at 972-2042.
  • For maintenance on faculty and staff housing, please call Faculty/Staff Housing Manager at 972-2817.
  • For problems with your ASU computer please call IT Services Help Desk at 972-3933.
  • To set up a FedEx account, please call Procurement Services at 972-2028.

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Central Receiving

What is the physical shipping address to the university?

  • 2713 Pawnee Street, State University, AR 72467 for FedEx, UPS and DHL.
  • P.O. Box 250, State University, AR 72467 for USPS.

What are the restrictions on packages sent to 2713 Pawnee Street?

  • Students are prohibited from shipping packages to the university
  • Personal packages cannot be sent to the university

What is the procedure for shipping packages?

  • Label packages with RMA number AND shipping label
  • Call Central Receiving at 972-3254 to schedule pick-up

Can FM store freight?

  • Central receiving cannot store freight in the warehouse. Enclosed storage is available for rent on FM's back lot.
  • Contact Director of Landscape Services at 4699 for more information on storage rental.

What information do I need to track a package?

  • Provide tracking number and vendor name (cannot be tracked by vendor PO #)

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Travel & Vehicle Rental

How do I rent a vehicle?

  • Call the FM Motor Pool at 680-4733 to rent cars, mini-vans and buses (CDL required to operate buses)

Who do I contact for issues with my Voyager Fuel Card?

  • Troubleshooting: 1) Confirm that station accepts Voyager prior to pumping, 2) make sure pin is correct, 3) make sure card has not exceeded restrictions (minimum three transactions per day and $500 per month)
  • If card is lost or stolen, or you forget your pin please contact Facilities Accounting Staff at 680-4736. Replacement card takes 5 - 7 business days. Paying inside the store does not require pin number
  • Send Voyager receipts to the Work Order Center, contact 680-4736

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Digs and Temporary Signage

What type of signs can I order from ASU?

  • The FM Sign Shop provides all interior way-finding signage including room number and directional signs
  • Additional signs include but are not limited to name tags, desk plates, award plaques and banners
  • Call 680-4720 for a full scope of Sign Shop capabilities.

Where can I place art projects or temporary signage for events like SGA elections?

  • Call Student Development & Leadership at 972-2055 for a map with locations approved for SGA campaign signs
  • Placing temporary signage or art projects on campus will require approval from the Building and Grounds Committee

What do I need to do if my campus activity requires digging or other penetration of campus grounds?

  • Refer to ASU Policy 04-02 and ASU Student Handbook for the campus signage policy
  • Contact Arkansas One-Call, dial 811 from any phone (allow two business days for utilities to be located and marked)

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Temperature Control

What is the space temperature setting for ASU buildings?

  • According to ASU Policy 04-25, the allowable range for each campus building is 68 to 78 degrees Fahrenheit with efforts to maintain a 72 to 76 degree range.

Can I use a space heater?

  • According to ASU Policy 04-25, space heaters and other portable heating devices are permitted only under special circumstances by approval of the Assistant Vice Chancellor for Facilities Management

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Classroom Remodeling & Floor Plans

How can I get a floor plan or other space data for a building?

  • Contact Space Management Coordinator at 680-4714. (Restrictions may apply depending on security protocols)

Who can help with classroom remodeling plans and furniture selection?

  • Contact Campus Interior Designer at 680-4701 for code compliant interior design remodeling for classrooms. 

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Pricing

How much do new keys or locks cost?

  • Price varies depending on manufacturer. Please contact Campus Key Administrator at 680-4694

What is the hourly cost of labor?

  • Per person per hour: Skilled Trades $23.80; Move and Landscape $15.89; Custodial $14.48; Business $21.41

What is the cost of copy paper?

  • Cost varies due to market pricing. Contact Warehouse Supervisor at 680-4709 or Inventory Control Clerk at 680-4768

What is the process for requesting an estimate?

  • Submit as IDT or email to Work Order Center personnel
  • Explain in detail scope of work, include FOAP data (no charge for estimate)
  • Once the estimate request is processed the contact points are Construction Accounting at 680-4698 or Campus Estimator at 680-4718

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