Sept 3, 2010 - Update on Privacy Leak

  Good afternoon.

We wanted to take a few moments to provide you with an update on the Information Privacy Leak Incident that occurred August 26, 2010.

The university is in the process of acquiring an Experian solution to provide the affected users with twelve months of fraud/credit prevention services.  We had anticipated having this solution in place this week, however, the Experian contracts have indemnification language to which ASU cannot agree.  We have a conference call scheduled for Tuesday, September 7, 2010 to resolve the verbiage issues in the contract.

As soon as the contract matters are resolved, we have a commitment from Experian to provide us with the service redemption codes.  The redemption codes will be provided to affected individuals both via email and via postal mail.  Once we have a commitment on the contract language from both sides, we will immediately begin to process the notifications.

We apologize for this unanticipated delay, and are working diligently to see this matter through.

As we communicated in previous email messages, we encourage all users (irrelevant of whether your information was disclosed) to sign up for fraud monitoring services with one of the three credit bureaus.  The monitoring can be renewed every 90 days at no cost to the individual.  Contact information for all three bureaus is available on our incident management site:  http://www2.astate.edu/info/consumer-protection/

Thank you.

Information Technology Services