Frequently Asked Questions

Arkansas State University

Frequently Asked Questions Regarding the Data Leak

1.    How do I know if I’m on the list of those whose personal information has been compromised?

 

2.    Why would my name be on that list if I have never driven an ASU vehicle?

  • The list of individuals distributed included any person authorized to drive an ASU vehicle, along with individuals who were/are authorized to receive reimbursements for the use of personal vehicles on state business.

 

3.    Why am I being charged for the service when I had nothing to do with what happened?

  • There is no charge for the affected individual to use the Experian monitoring serve. Simply redeem the code that you received via email and/or postal mail.  Other products are available for purchase from Experian, but are not necessary for the fraud monitoring service.

 

4.    When I go to the site that is supposed to tell me if I’m affected by this breach, if I’m not a current employee I have to submit a request for an inquiry, then wait for someone to get back to me. Why?

  • In order to protect the identity of those affected by this data leak, we require that individuals be authenticated in order to assure that the inquiry is legitimate.  If you are not a current employee with a valid username and password, we accept your request via email and will process it manually once we verify your identity.

 

5.    Has my social security number and driver’s license been protected since the incident to ensure that my personal information is not leaked out to the public?

  • Yes.  The social security number has been removed from the database used for travel purposes.  Additional filtering technology has been implemented to monitor for any further distribution of the information in question.

 

6.    Will the Experian service be renewed after 12 months?

  • The university has committed to review the need for renewal of the Experian monitoring service during the regular budget planning process of the institution.

 

7.     Who should I contact if I have additional questions?

  • Contact Information Technology Services by phone (870.972.3033) or by email (infotech@astate.edu).

 

8.     Why is Experian trying to sell me a copy of my credit report when I register for the fraud protection service?

  • The service purchased by ASU does NOT include credit reports.  These are available for an additional cost to the individual.



Updated 20 Sep 2010